observed by Diane » photo journal for those who enjoy vignettes of an ordinary life

It’s not easy


Sometimes technology is the bane of my existence. I’m not the most tech-savvy person that’s for sure but some things such as ordering prints for clients should not be so difficult. Originally I tried the local labs but found the quality to be inconsistent as well as a few other issues that I won’t get into here. So then I tried an online venue based out of Ontario. The quality is pretty good and when I first used them they were quite prompt in getting my orders done and mailed. Recently I’ve been researching more options for professional printing. The companies I’ve researched recently tend to range in quality and what they offer with huge gaps between each one. There is a company based in the USA that is used extensively by photographers as well as some photographers north of 49. I’ve investigated them and would LOVE to use them despite the huge amount of extra money I would end up paying simply based on the exchange on the dollar plus their high shipping costs. They produce a quality product, they have excellent resource material, and so much more. They’re perfect — except they’re in the USA. There are a few photographers who have been raving over a new Canadian company and I’ve thought I might give them a try. Over the past week or ten days I have spent hours of time trying to get set up, try their online ordering, etc. and all to no avail. The technology just keeps slapping up barriers no matter what I try.

On one of my outstanding client orders, I have been waiting for weeks for the prints to arrive (the place I’ve been using based in Ontario). They still are not here and I’m getting very annoyed. This is not good service and it makes me look bad. So now with the technological problems I’m experiencing with that Canadian printer and the poor service with the current printer, I’m this close to ordering test prints from the US-based printer. Ensuring a quality product for clients is not easy — though it should be! I’ve done my part but now I’m dependent upon these printers. Sorry to vent folks. I’m a tad frustrated. If anyone is looking for a great business opportunity, we need many more companies in Canada who provide top quality products and services to photographers. What a great business that would be for someone ready to provide a quality product (great prints, canvases, album pages, and so on) together with great service to photographers.

I promise to be back on track when I post my next journal entry. I have hours of work to get done so I’ll do some pondering while I debate what to do about my printing dilemma. Enjoy the two images I’ve offered today as a soft landing spot compared to my moaning and groaning!

field grasses in ditch

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wsknitter - July 14, 2009 - 5:22 pm

I am so glad I found your new site. It brings me such joy. I’ve been working hard lately and I swear just looking at your pictures relaxed me. Beautiful work!

Jen - July 14, 2009 - 6:39 pm

Diane, I hear you. Could you imagine having access to the same resources that American’s have? And equitable pricing….sigh.

Here’s hoping that the lab gets it act together soon, and you receive your photos.


Gayle - July 14, 2009 - 7:33 pm

What an opening for a company to really come through and shine. It’s too bad that the new Canadian company that you’ve heard such good things about hasn’t worked out so far. Are they on twitter? Maybe since twitter is public, if you complained a little that way, you might get some good results.

Jennifer - July 14, 2009 - 7:39 pm

I’m sorry you’re having such troubles. Have you thought about having someone do the tech stuff for you so that you can avoid the headaches?

eileen - July 14, 2009 - 10:07 pm

Sorry to hear you have such frustrations with the Canadian companies! I HATE having to order from the U.S. and mostly refuse to do so. I sure hope you can sort things through with the Canadian firms.

sherri - July 14, 2009 - 11:01 pm

Such elegance in that top image. It’s the kind of print I would mat and frame.

Candace - July 15, 2009 - 1:43 am

Not only technology is frustrating but customer service, or lack thereof. That drives me crazy! Lovely photos, hope you get everything all worked out.

Liss - July 15, 2009 - 7:05 am

Your post has perfect timing. I got a new mobile phone today and I just could not get service. The phone company assured me it was connected. I discovered later that it would help connection if I put the sim card inside the phone. :O

Now I have to learn how to use it. I was happy with my out dated technology.

I hope those prints arrive soon.

Marcie - July 15, 2009 - 7:17 am

So frustrating having to rely on others for your ‘work’!!! Who is the US company that you love so well???
Wonderful soft summer images. Love the tones and colors.

Roberta - July 15, 2009 - 9:17 am

I agree 100% that there is a business opportunity waiting to be had with an online photo service similar to WHCC, Imagekind, West Coast Imaging, etc. Although I have had good luck with the Canadian printers I used to use. Can you name any names in who you’ve tried, who you are having problems with, and the new company?

Brett - July 15, 2009 - 9:20 am

I so know what you are going through, I’m in a similar position and trying to get quality as well as speed and price is next to impossible

shelli - mama of letters - July 16, 2009 - 3:17 pm

Diane, I feel your pain. I hope you find a reliable and affordable company in Canada very soon. I am not sure who to use even in the U.S. I just can’t afford very much right now. I’m using Apple right now, which I’m sure isn’t the best, but it’s affordable, and they do a pretty good job. And I can order straight from Aperture, which is very cool.

Toni - July 18, 2009 - 6:11 pm

Sorry to hear of your printing woes, Diane. Hopefully you’ll get some resolution from your Canadian companies, but if you do have to resort to US company, I highly recommend mpix.com. They are fantastic, their print quality is exceptional, and they are very fast. If I order on a Monday, it ships on a Tuesday. Weekend orders usually ship on a Monday. Did I say they are fantastic? They are.