Sometimes technology is the bane of my existence. I’m not the most tech-savvy person that’s for sure but some things such as ordering prints for clients should not be so difficult. Originally I tried the local labs but found the quality to be inconsistent as well as a few other issues that I won’t get into here. So then I tried an online venue based out of Ontario. The quality is pretty good and when I first used them they were quite prompt in getting my orders done and mailed. Recently I’ve been researching more options for professional printing. The companies I’ve researched recently tend to range in quality and what they offer with huge gaps between each one. There is a company based in the USA that is used extensively by photographers as well as some photographers north of 49. I’ve investigated them and would LOVE to use them despite the huge amount of extra money I would end up paying simply based on the exchange on the dollar plus their high shipping costs. They produce a quality product, they have excellent resource material, and so much more. They’re perfect — except they’re in the USA. There are a few photographers who have been raving over a new Canadian company and I’ve thought I might give them a try. Over the past week or ten days I have spent hours of time trying to get set up, try their online ordering, etc. and all to no avail. The technology just keeps slapping up barriers no matter what I try.
On one of my outstanding client orders, I have been waiting for weeks for the prints to arrive (the place I’ve been using based in Ontario). They still are not here and I’m getting very annoyed. This is not good service and it makes me look bad. So now with the technological problems I’m experiencing with that Canadian printer and the poor service with the current printer, I’m this close to ordering test prints from the US-based printer. Ensuring a quality product for clients is not easy — though it should be! I’ve done my part but now I’m dependent upon these printers. Sorry to vent folks. I’m a tad frustrated. If anyone is looking for a great business opportunity, we need many more companies in Canada who provide top quality products and services to photographers. What a great business that would be for someone ready to provide a quality product (great prints, canvases, album pages, and so on) together with great service to photographers.
I promise to be back on track when I post my next journal entry. I have hours of work to get done so I’ll do some pondering while I debate what to do about my printing dilemma. Enjoy the two images I’ve offered today as a soft landing spot compared to my moaning and groaning!